Help Center
Shopping & Payment
Do you have a showroom?
Yes, BlueDecor has two showrooms where you can explore our wide range of high-quality sofas and furniture in person. Visit us to experience the comfort and craftsmanship of our products firsthand and get expert guidance from our team.
Do you offer Free Shipping?
Yes, BlueDecor offers free shipping on all sofa purchases within Bangalore and Mudigere. We believe in providing a seamless and hassle-free experience for our customers, ensuring that your new sofa reaches your home without any additional delivery charges.For locations outside Bangalore and Mudigere, delivery charges may apply depending on the distance. Feel free to contact us for more details about shipping to your specific location.If you have any questions or need assistance, our team is always here to help!
What modes of payment do you accept?
At BlueDecor, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods, including:
- Cash: Pay in cash at our showrooms upon purchase or delivery.
- Credit/Debit Cards: We accept major credit and debit cards for both in-store and online transactions.
- Bank Transfers: You can also make payments via bank transfer for your convenience.
- EMI Options: We offer easy EMI (Equated Monthly Installment) plans to help you manage your budget while purchasing your dream sofa.
Delivery & Assembly
Where do you deliver to?
At BlueDecor, we are committed to providing excellent service and convenience to our customers. We offer delivery to the following areas:
- Bangalore: We deliver to all neighborhoods within Bangalore, ensuring that your new sofa arrives safely at your doorstep.
- Mudigere: Our delivery service extends to Mudigere, where you can enjoy the same quality and convenience.
- Surrounding Areas: We also deliver to select surrounding areas outside of Bangalore and Mudigere. Delivery charges may apply depending on the distance.
Do your products come assembled?
Yes, at BlueDecor, most of our sofas are delivered fully assembled. We understand that the last thing you want to deal with after purchasing a new sofa is the hassle of assembly. Our team ensures that your sofa arrives ready for you to enjoy right away.In the rare case that a product requires some assembly, we provide clear instructions and all necessary tools to make the process as easy as possible. If you have any specific questions about a particular product or need assistance, feel free to reach out to us!
How long will it take my item to arrive?
The estimated delivery time for your sofa from BlueDecor typically ranges from 2 to 4 weeks after your order is confirmed. This timeframe allows us to ensure that your sofa is crafted to your specifications and delivered safely to your location.Factors that may affect delivery time include:
- Customization: If you have ordered a custom sofa, it may take additional time based on the complexity of your design.
- Location: Delivery times may vary depending on your specific location, especially if it is outside our primary service areas of Bangalore and Mudigere.
We strive to keep you updated on the progress of your order, and our team is always available to answer any questions you may have regarding your delivery timeline.If you need more specific information about your order, please feel free to contact us!
Returns & Warranty
Can I return my item?
Yes, at BlueDecor, we understand that sometimes a purchase may not meet your expectations. We offer a return policy that allows you to return your item under certain conditions. Here are the key points regarding our return policy:
- Eligibility: You can return your sofa if it is in its original condition and packaging. This includes any tags or accessories that came with it.
- Timeframe: Returns must be initiated within 14 days of receiving your item.
- Damaged or Defective Items: If your sofa arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund based on the situation.
- Return Process: To initiate a return, please reach out to our customer service team. They will guide you through the return process and provide any necessary instructions.
If you have any questions or need assistance with a return, feel free to contact us!
Do you offer warranty for your products?
es, BlueDecor provides a warranty on all our sofas to ensure your peace of mind with your purchase. Our warranty covers manufacturing defects and ensures that you are satisfied with the quality of our products.
Key Points of Our Warranty:
- Coverage: The warranty protects against defects in materials and workmanship. If you encounter any issues due to manufacturing faults, we will address them promptly.
- Duration: The specific duration of the warranty may vary depending on the product. Please inquire at the time of purchase for detailed information regarding the warranty period for your chosen sofa.
- Claim Process: If you need to make a warranty claim, simply contact our customer service team. They will guide you through the process and assist you in resolving any issues.
We are committed to providing high-quality products and excellent customer service. If you have any further questions about our warranty or need assistance, feel free to reach out!
What should I do if I receive a defective product?
If you receive a defective product from BlueDecor, we want to ensure that the issue is resolved quickly and efficiently. Here’s what you should do:
- Stop Using the Product: As soon as you realize that the product is defective, cease using it to avoid any potential harm or further damage.
- Contact Us Immediately: Reach out to our customer service team as soon as possible. You can do this via phone or email. Provide them with details about the defect, including photos if possible, to help us understand the issue better.
- Follow Our Instructions: Our team will guide you through the return or exchange process. If the product is eligible for a return, we will arrange for the item to be picked up and discuss options for a replacement or refund.
- Keep Your Receipt: Make sure to have your purchase receipt handy, as it may be required for processing your return or warranty claim.
We are committed to ensuring your satisfaction and will work diligently to resolve any issues with defective products. If you have any questions or need assistance, please don’t hesitate to contact us!
Have Questions? Ask Our Furnix Team!
If you have any questions or need assistance regarding our products, services, or anything else, our dedicated Furnix Team is here to help! Whether you’re looking for advice on choosing the right sofa, need information about your order, or have inquiries about customization options, we’re just a message or call away.
+91 63608 77145
info@bluedecor.in
